Contact Castle App Support

We appreciate our community and would love to help with questions, comments, or concerns that may arise. The most important thing for us is that you have an awesome streaming experience.

The fastest and most efficient way of getting support is using the in-app Service Center so try it first! It helps us to make sure that your inquiry is handled promptly by the appropriate team.

Contact Us: Just open the Castle App, go to the ‘Me’ section on your profile, and click customer service to send us a request.

If you can't reach the app for some reason, you can instead reach us by filling in the contact form on this page. As you can imagine we would appreciate all the informations you can give us to be able to help you at best.

The Thermometer: As a subscriber, you also get Prioritized Customer Service Support. When you make a request through Service Centre in the app it’s flagged and we can handle it at a faster pace. If you are using the web form, make sure to provide your email or phone number that’s linked to your premium account, so we can locate you.

If you have a problem with copyrighted materials, find information on the correct way to file a DMCA complaint by following the DMCA Notice link at the bottom of the page.